General
All orders placed via www.coilws.com
website are subject to availability of products and services. Our product
turnover is high and therefore we may not have products you are interested in
stock. We update our website daily; however, it may not show up-to-date
quantity of product.
You will receive e-mail or phone call notification about
product availability from us.
Coil Winding Specialist, Inc. is opened Monday throughout Friday, from
8.00 am to 5.00 pm PST, during which we usually arrange shipping of your
orders.
Delivery Date
Delivery date depends on few factors such as availability of
product, shipping method, and destination.
You may receive e-mail from us notifying you about
availability and estimated time of arrival of your purchase.
Shipping Address Other Than Your Billing Address
If your shipping address is different from your billing
address of your credit card, we may contact you to locate the alternate address
with your credit card company.
Your order shall not be processed until after your payment
would be confirmed.
Shipping and Handling Charge
In some cases, our website will not be able to determine
freight charge on your order at the moment of checkout. This mainly pertains to
international shipments, where rates vary based on weight, size of shipment,
shipping method and mode, freight carrier, and destination.
You will be notified via e-mail what freight charge will be
within 1-2 business days.
You also may specify freight carrier, your account number,
and mode of shipment during order placing on our website.
Please do not send payment until you learn the final amount
for your order (including total amount, freight charge amount and other
applicable charges). Otherwise, it will delay processing your order.
Please note that you will be charge handling fee based on product selection and it will be included as part of freight charge.
Returns
You have the right to
reject the products in case when products failed your specification
requirements. Acceptance or rejection shall be made promptly within 30 days of
the shipment of a product. Coil Winding Specialist, Inc. shall replace rejected product or
reimburse the charged price to you in case of inability to delivery product
that meet requested specifications.
You should obtain Return
Merchandise Authorization (RMA) in order to return product(s) when requested by
Coil Winding Specialist, Inc. Product(s) returned without RMA shall not be accepted and
Coil Winding Specialist, Inc. responsibility shall be waived.
In order to facilitate our customers’ needs we allow you to exchange
product(s) previously purchased for another product(s) (subject to
availability). Exchanged product shall be equivalent to the previously
purchased product in value. You should notify us about exchange of product as
soon as possible, but no more than 15 days since the date of the shipment.
Please note you will be responsible for the freight to return
the old product and to receive exchanged product.
Prohibited countries/destinations/parties:
Cuba, Iran, Iraq, North Korea, Sudan, Syria. For full list of all prohibited for export countries and destinations, please visit www.bis.doc.gov.
U.S. export regulations require that all international and domestic transactions be screened against the U.S. Government listing of prohibited end users. Shipments to certain individuals, organizations, or institutions who have violated U.S. export laws are prohibited. It is the policy of Coil Winding Specialist, Inc. not to export commodities or provide services to any party, whether in the U.S. or abroad, who is listed on the U.S. government export prohibited lists, including but not limited to the Treasury Department's Specially Designated Nationals List and Commerce Department's Entity and Denied Persons Lists.
RoHS Compliance
Click here for RoHS compliance certification
List of hazardous materials - Table 1a, Table 1b
